“Filtering Through the Confusion”
Since AmeriLux opened its doors over ten years ago, Stephanie Bitzan has been the friendly voice over the phone helping customers by answering technical questions and providing product information. Stephanie currently serves as a leader in the Customer Relations Department and has become a resident expert on LEXAN™ polycarbonate, its performance characteristics, and how the product compares to other ‘like’ products. She is often asked to explain, “What is in a polycarbonate warranty and what does the warranty cover?
I recently sat down with Stephanie and asked her some questions to help clarify and ‘clear up’ the confusion surrounding the industries multiwall polycarbonate warranties.
Q&A with Stephanie Bitzan:
Q: Why is the yellowing index an important factor in a polycarbonate warranty?
A: Starting from the original material color, the warranty will specify how far from the original color the product will yellow over a period of time. Besides aesthetically unappealing, yellowing is the first visual sign of polycarbonate degradation.
Q: Why is understanding the loss in light transmission important in a polycarbonate warranty?
A: Polycarbonate warranties address how much light transmission the product will lose over a period of time. The quality of light, measured by the percentage of transmitted light, has a significant impact on the performance of a multiwall polycarbonate sheet.
Q: Why is AmeriLux able to offer a 20-Year Warranty on the LEXAN™ THERMOCLEAR™ 15 multiwall polycarbonate sheet?
A: SABIC, the manufacturer of the LEXAN™ brand, has conducted years of research and product testing, developing significant advancements in polycarbonate technology. Because of this extensive testing, AmeriLux has enhanced the warranty to reflect the product’s high performance characteristics.
Q: Is this 20-Year Warranty solely from the manufacturer?
A: No, the warranty is for an additional five years to the already established 15-year limited manufacturer warranty and is the sole liability of AmeriLux International.
Q: Is this 20-Year Warranty pro-rated?
A: From the date of purchase up to fifteen years, the extended warranty is not pro-rated. Years 16-20, however, are pro-rated.
Q: What is the 20-Year Warranty schedule?
A: With a justified claim, 100% of the material will be replaced free of charge up to 15 years from original purchase date. Years 16-20 offer a material replacement proration schedule.
Q: What does the 20-Year warranty cover?
A: The extended warranty covers any claims on LEXAN™ THERMOCLEAR™ 15 multiwall polycarbonate products displaying a loss of more than 4% light transmission and a change in the yellowing index of more than 5 units.
Polycarbonate warranties can be confusing and they certainly do not offer an insurance policy for other costs associated with a warranty claim such as labor, disposal, and transportation costs associated with removing and replacing the materials. If you have any warranty-related questions, please call the AmeriLux Customer Relations Team at 920-336-9300.
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LEXAN THERMOCLEAR is a trademark of SABIC.