Amerilux Blog

Logistics: An Opportunity to Serve the Customer

While attending college six years ago, Laura Carter started working for AmeriLux as a part-time landscaper. She trimmed bushes, pulled weeds, top dressed mulch and watered plants.  After graduating from college, Laura continued to work part-time for AmeriLux in the warehouse crating department. With hard work, attention to detail, and strong organizational skills, she quickly became a leader in her department and joined the company full-time.

Laura was promoted to Shipping and Receiving Manager in January 2011. With her experience in order facilitation and knowledge of the shipping process, Laura fit perfectly into this role. From scheduling material pick-ups to creating bills of lading to receiving incoming containers of product, Laura oversees all aspects of inbound and outbound shipments; ensuring that all transactions are handled in the most efficient manner.

Along with the entire AmeriLux team, Laura understands the importance of building customer relationships. When asked how her role adds customer service value, she responded by saying “Anytime a shipping issue arises, whether it’s rush-orders, damage, loss, or rerouting, I work diligently with our local carriers to find a solution for the customer. My goal is to get our products in the hands of our customers as soon as possible and to make sure that any issues that occur in the shipping process don’t delay a project’s deadline.”

Customers rely on AmeriLux to ship products in a timely, cost-effective manner. Laura is working hard behind the scenes to make sure that shipping process is as seamless and efficient as possible. If you have any questions about shipping and receiving, please feel free to contact Laura at 920-336-9300.

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